Privacy Policy

Purpose

This Privacy Policy is intended to provide a general overview of our policies in respect to the handling of your personal information. ‘Personal information’ refers to any information or opinion about you that can be used to identify you.

Scope

This Policy is intended to cover most personal information handled but is not exhaustive. If you have any queries about our management of your personal information, you are encouraged to contact us for further information.

Responsibility

1. Privacy Act

In Australia, we are considered an ‘organisation’ under the Privacy Act 1988 (the Act) and are subject to the National Privacy Policy Principles contained within it.

This Privacy Policy provides a general overview of our policies regarding the handling of your personal information. ‘Personal information’ refers to any information or opinion about you that can be used to identify you.

In certain circumstances, other policies may override this Privacy Policy. For example, when we collect personal information from you for a specific purpose, we will handle your personal information in accordance with that stated purpose.

2. Exemptions

No general exemptions under the Act apply to us, or to any of our acts or practices.

3. How We Collect, Hold, Use and Disclose Personal Information

3.1 Collection

We collect your personal information directly from you and limit it to what is necessary for our functions or activities. When collecting personal information (or as soon as reasonably practicable afterwards), we will endeavor to inform you of the purposes for which we are collecting it, the organisations to which we typically disclose your information, and any consequences if you fail to provide the requested information.

3.2 Storage

We store your personal information securely and have policies and procedures in place to prevent it from being misplaced or misused, and to protect it against unauthorised access, modification, or disclosure.

Our security measures include password protection for electronic documents, secure waste bins for physical document security, and regular monitoring and improvement of our practices and systems to ensure the effectiveness of our security policies. We will endeavour to destroy your personal information as soon as it is no longer required by us (and if permitted by law).

3.3 Use and Disclosure

We will generally use or disclose your personal information only for the purpose for which it was collected, and for related purposes that we believe fall within your reasonable expectations. Otherwise, we will seek your consent before using or disclosing your personal information for any other purpose, unless we are required or permitted by law to do so without your permission. Further details about our use and disclosure of personal information are provided below.

4. Access to Personal Information

You may contact us to request access to the personal information we hold about you. We may refuse to allow you to access your personal information if we are legally required or permitted to do so. We may also require you to pay a fee to access your personal information. We will inform you of the amount of any applicable fee once we have assessed your application. However, submitting a request for access will not incur a fee. If you make a request, we may provide you with access to your personal information in various ways, including by supplying you with a copy or allowing you to view it.

If you find that any personal information, we hold about you is inaccurate, incomplete, or out of date, we will update our records accordingly. Please notify us if your personal details change, so we can keep our records current.

5. Kinds of Personal Information We Hold

The personal information we hold about you may include your name, address, contact telephone number(s), and/or email address(es). We may also retain any other personal information that you provide to us. We do not hold any sensitive information about you unless you choose to provide it.

We retain this information to enable various activities, which may include:

Establishing and maintaining a responsible commercial relationship with you,
Providing products and services to you or fulfilling the terms of any contract between us,
Understanding your needs and preferences and determining your eligibility for products, services, loyalty programs, rebates, and/or promotions,
Recommending specific products and services offered by us or our strategic business partners to meet your needs,
Developing, enhancing, marketing, or providing our products and services,
Managing and developing our business and operations,
Meeting legal and regulatory requirements, and/or
Collaborating with government and non-government departments to assist with research and fulfill legislative functions.

6. Disclosure of Personal Information to Other Organisations

We may disclose your personal information to certain contractors or subcontractors who provide administrative or promotional services to us (for example, mail processing businesses, printers, or market research companies). We strive to enter into contractual agreements with these organisations to ensure that any information we disclose is used only for the specific purposes for which it was provided.

7. Online Privacy

This part of our Privacy Policy outlines how we handle your personal information in relation to the online services we provide. ‘Online services’ refers to any services provided by us via the Internet, including email and web pages.

7.1. Automatic Server Logs

Our website server automatically collects various pieces of information when you use our site, including your IP address (internet protocol address), which is generally a unique identifier assigned to your computer when it connects to the Internet; the operating system and internet browser software you are using; the data you download (such as web pages or other files); and the time of the download.

While it may be possible to identify you from this information in certain circumstances, we do not attempt to do so. We use this data solely for statistical analysis, system administration, and other related purposes. This information is not shared with any third party.

7.2. Cookies

Our websites typically use cookies. A cookie is a small piece of information stored on an individual’s computer, used to customize site content, enhance user experience, and track user navigation. If you are concerned about cookies, you can set your browser to refuse them (though this may negatively affect the functionality of the services we can provide) or to alert you when cookies are being used

7.3. Email and Message Forms

We may collect personal information from you (such as your name, address, telephone number, email address, and any other personal information you provide) if you send us an email or submit information through a message or feedback form. We will use this information to respond to your message, send you the information you request, and for other related purposes that we believe are within your reasonable expectations. We will not use or disclose this information for any other purpose without your consent.

7.4. Storage and Transmission of Personal Information Online

If you provide any personal information to us through our online services (including email), or if we send such information to you via these means, the privacy, security, and integrity of this information cannot be guaranteed during transmission, unless we have previously informed you that a particular transaction or transmission will be protected (e.g., by encryption). If we receive your personal information, we will take reasonable steps to store it securely and prevent unauthorized access, modification, disclosure, misuse, or loss.

7.5. Other Online Services

If any of our online services (including any email messages we send) contain links to other online services not maintained by us (referred to as ‘other services’), or if other services link to our online services, we are not responsible for the privacy practices of the organisations that operate those services. By providing such links, we do not endorse or approve those other services. This Privacy Policy applies only to our online services.

8. Changes

We reserve the right to amend this Privacy Policy at any time. You may obtain a copy of the current version of the Privacy Policy by contacting us.

9. Complaints

If you believe that a breach of your privacy has occurred, we encourage you to contact us to discuss your concerns.

10. Further Information

You may contact us if you require further information about the ways we manage your personal information. Contact details can be found on our website.