Privacy Policy
Purpose
At Ambrosia Catering & Event Hire, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and disclose personal information in line with the Australian Privacy Principles and applicable Western Australian laws.
Scope
This policy applies to all personal information we handle. If you have questions about how your information is managed, please contact us.
Responsibility & Legal Framework
• Privacy Act 1988: We are an organisation under the Privacy Act 1988 and follow the Australian Privacy Principles (APPs).
• Other Policies: In certain situations, other policies or agreements may guide how your personal information is handled.
Collection, Use, and Disclosure of Personal Information
1. Collection
We collect personal information directly from you and limit it to what is necessary to provide our services. This may include:
• Name, contact details, and address
• Event details (date, location, type of event)
• Dietary requirements or special requests
• Payment details
When collecting personal information, we will inform you of the purpose, who we may share it with, and any consequences if information is not provided.
2. Storage and Security
We store your information securely and take reasonable steps to protect it from misuse, loss, or unauthorised access. Security measures include:
• Password protection for digital records
• Secure disposal of physical documents
• Regular monitoring of security systems
We will securely delete or de identify your information when it is no longer needed, in accordance with the law.
3. Use and Disclosure
Your information will generally be used or disclosed only for the purpose it was collected or for related purposes you would reasonably expect. This may include:
• Managing bookings and events
• Communicating with you about your event
• Providing customer service
We may disclose your information to:
• Contractors or service providers who assist in delivering our services (e.g., caterers, payment processors)
• Government or regulatory bodies where required by law
• Other parties with your consent
4. Access and Correction
You can request access to personal information we hold about you. If you find any information is inaccurate or outdated, please contact us to correct it. We may charge a reasonable fee for providing access if necessary, but submitting a request will not incur a charge.
5. Online Privacy
• Automatic Server Logs: Our website may log IP addresses, browser type, and access times for statistical and security purposes. This data is not used to identify you personally.
• Cookies: We use cookies to improve website functionality. You can disable cookies in your browser settings, though some features may be affected.
• Online Forms & Emails: Information submitted via online forms or email is used to respond to your requests and enquiries only.
6. Retention
We retain personal information only as long as necessary for business or legal purposes. Once no longer required, information is securely destroyed.
7. Links to Other Websites
Our website may contain links to external websites. We are not responsible for the privacy practices of other organisations.
8. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version is available on our website or by contacting us directly.
9. Complaints
If you have concerns about how we handle your personal information, please contact us. We will investigate and respond promptly.
10. Contact Us
Ambrosia Catering & Event Hire
Phone: 08 9591 3666
Email: info@ambrosiacatering.com.au
Website: www.ambrosiacatering.com.au